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Post by Mickey on Jan 7, 2020 21:21:48 GMT -5
really frustrating. This is the first time I've had issues with a LW install. I can't get the update from the program. Usually you "check for updates" and it leads through the download process, close the program, open the file on the desktop etc Instead I get the "update failed go to the website" Fine I downloaded it. But it keep trying to install itself inside the Lightwright folder so now I have a copy of Lightwright6 inside the Lightwright6 folder. I've tried running another install but it won't give me the option of a new folder it just says "continue installation" and back inside the LW6 folder lame, really really lame I guess my only option is to completely uninstall and reinstall, but what a waste of time I should have left it alone.
This is on w W10 machine
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Post by johnmcsoft on Jan 8, 2020 17:32:17 GMT -5
It's hard to say what went wrong, but none of this sounds right. The problem may have happened because the auto-update system tried to download the wrong installer for your computer. (32 bit vs. 64 bi). If you're running Win10, then you probably need the 64-bit installer. If you were installing the 32-bit build, go to C:\Program Files (x86)\Lightwright 6 and locate a file named "unins000" with a blue icon. Double-click it to uninstall Lightwright. If you were installing the 64-bit build, go to C:\Program Files\Lightwright 6 and do the same thing. You should probably look in both places and install Lightwright from both. Then go to www.mckernon.com and download the appropriate lw6setup installer to your desktop, then double-click the installer.
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